Cookies

Last updated: 12 February 2026

1. Introduction

This Cookies Policy explains how Nerzo (“we”, “us”, or “our”) uses cookies and similar tracking technologies when you visit our website or use our platform (the “Services”).

This Policy should be read together with our Privacy Policy, which explains how we process personal data more broadly.

By continuing to use our website and Services, you consent to the use of cookies in accordance with this Policy, except where you have disabled them via your browser settings or our cookie consent mechanism.

 

2. What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or mobile device) when you visit a website. Cookies enable websites to function efficiently, remember user preferences, improve performance, and collect analytical information.

Cookies may be:

  • Session cookies — deleted when you close your browser
  • Persistent cookies — stored on your device until expiry or deletion
  • First-party cookies — set directly by us
  • Third-party cookies — set by external service providers

Cookies do not typically contain information that directly identifies you. However, certain cookies may be linked to personal data where combined with other information.

 

3. Why We Use Cookies

We use cookies for the following purposes:

 
3.1 Essential and Operational Cookies

These cookies are strictly necessary for the website and platform to function properly. Without them, core features such as authentication, session management, and secure access cannot operate.

These cookies:

  • Enable secure login sessions
  • Maintain session continuity
  • Protect against fraud and abuse
  • Ensure platform stability

Legal basis: Legitimate interest (ensuring secure and functional service delivery).

 

3.2 Security Cookies

Security-related cookies help detect suspicious activity, prevent unauthorised access, and mitigate fraud.

These cookies may:

  • Monitor login attempts
  • Detect abnormal behaviour
  • Assist in maintaining account security

Legal basis: Legitimate interest (platform security and fraud prevention).

 

3.3 Performance and Analytics Cookies

We use analytics tools to understand how visitors interact with our website and Services. These cookies help us improve usability, performance, and feature design.

Analytics cookies may collect information such as:

  • Pages visited
  • Time spent on pages
  • Device and browser type
  • General geographic region (non-precise)
  • Usage patterns within the platform

Where required by law, these cookies are deployed only with your consent.

Legal basis: Consent (where applicable under UK GDPR and ePrivacy rules).

 

3.4 Marketing and Advertising Cookies

We may use marketing cookies to:

  • Measure campaign performance
  • Understand advertising effectiveness
  • Build anonymised or pseudonymised audience insights

These cookies may be placed by third-party providers.

We do not sell personal data.

Marketing cookies are only activated with your consent where required.

Legal basis: Consent.

 

3.5 Preference Cookies

Preference cookies allow the website to remember choices you make, such as language or display settings.

Legal basis: Consent or legitimate interest, depending on function.

 

4. Third-Party Services

We may use trusted third-party providers, including but not limited to:

  • Payment processors (e.g., Stripe)
  • Analytics providers
  • Cloud hosting infrastructure
  • Security monitoring services

These providers may deploy cookies or similar technologies under their own privacy policies.

We do not control third-party cookies directly and recommend reviewing the respective providers’ privacy documentation.

 

5. Managing Cookies

When you first visit our website, you are presented with a cookie notice. You may accept or manage your cookie preferences at that time.

You may also control cookies through your browser settings. Most browsers allow you to:

  • Block cookies
  • Delete cookies
  • Restrict third-party cookies
  • Receive notifications when cookies are set

Please note that disabling essential cookies may impact platform functionality.

 

6. Data Retention

Cookies are retained for varying durations depending on their purpose. Session cookies expire when you close your browser. Persistent cookies remain until their expiration date or deletion.

Retention periods are determined based on:

  • Operational necessity
  • Security requirements
  • Legal obligations
  • Analytics cycle requirements

 

7. Updates to This Policy

We may update this Cookies Policy from time to time to reflect changes in technology, regulation, or service functionality.

Material changes will be communicated through the website or platform where appropriate.

 

8. Contact

For questions about our use of cookies:

team@nerzo.ai

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