Last updated: 12 February 2026
These Terms of Use (“Terms”) form a legally binding agreement between you (“User”, “Customer”, “you”, or “your”) and Nerzo (“Nerzo”, “we”, “us”, or “our”) governing your access to and use of the Nerzo website, platform, software, applications, tools, AI systems, and related services (collectively, the “Services”).
By creating an account, subscribing to a plan, accessing the platform, or otherwise using the Services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not access or use the Services.
If you are using the Services on behalf of a company, organisation, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In such case, “you” refers to that entity.
Nerzo is a business operating system designed to assist users in planning, structuring, launching, optimising, and managing business activities through structured tools, workflows, and AI-assisted functionality.
The Services may include modules for business planning, brand strategy, launch execution, marketing assistance, analytics tracking, workflow management, and AI-generated outputs.
The Services are tools intended to support business decision-making. They do not constitute legal advice, financial advice, tax advice, investment advice, accounting advice, regulatory advice, or professional consultancy of any kind.
You acknowledge that:
We do not guarantee business success, revenue generation, profitability, regulatory compliance, market acceptance, or operational outcomes.
You must be at least 18 years old and legally capable of entering into binding contracts to use the Services.
You may not use the Services if doing so would violate applicable law in your jurisdiction.
To access certain features, you must create an account. You agree to provide accurate, complete, and up-to-date information.
You are solely responsible for:
We reserve the right to suspend or terminate accounts where we reasonably suspect fraud, misuse, or security risk.
In order to provide secure payments, we use a third-party payment service provider, Stripe, in our check-out. As an independent service provider, Stripe’s terms and conditions (https://stripe.com/payment-terms/legal) apply for the payment services. We will not have access to or store any payment card information.
Access to certain features requires a paid subscription. Subscriptions are billed in advance on a monthly or annual basis, as selected during checkout.
A contract is formed upon successful payment confirmation.
Prices are displayed prior to checkout. All prices are exclusive of VAT and other applicable taxes unless explicitly stated otherwise.
If you are VAT-registered or located in a jurisdiction requiring tax reporting, you are responsible for ensuring that your tax details are accurate.
We may collect VAT where required by law. You remain responsible for any additional tax obligations arising from your use of the Services.
If you upgrade to a higher subscription tier during a billing cycle, the change will take effect immediately. Stripe may apply proration, charging the difference between plans for the remaining billing period.
You acknowledge that:
If you downgrade your subscription, the downgrade will take effect at the start of the next billing cycle.
No refunds will be issued for unused time remaining in the current billing period unless required by law.
You will retain access to your existing features until the end of the current billing cycle.
Due to the digital nature of the Services and immediate access upon purchase, subscription fees are non-refundable except where required by mandatory consumer law.
We do not provide refunds for:
Nothing in this section limits statutory consumer rights that cannot be excluded under law.
You agree not to:
We reserve the right to suspend or terminate accounts for violation of these Terms.
You retain ownership of content you upload or generate.
By using the Services, you grant Nerzo a non-exclusive, worldwide, royalty-free licence to process, store, transmit, and analyse your content solely to provide and improve the Services.
You warrant that you have the rights necessary to upload any content and that such content does not infringe third-party rights.
You remain solely responsible for your content.
The Services may generate outputs using artificial intelligence systems.
You acknowledge and agree that:
To the fullest extent permitted by law, Nerzo disclaims liability for any loss, damage, or claims arising from reliance on AI outputs.
You must not treat AI outputs as legal, financial, regulatory, or professional advice.
All intellectual property rights in the Services, including software, design, structure, trademarks, branding, and documentation, remain the exclusive property of Nerzo or its licensors.
You are granted a limited, non-exclusive, non-transferable licence to access and use the Services during your subscription period.
You may not reproduce, modify, distribute, reverse engineer, or create derivative works from the Services.
The Services are provided on an “as is” and “as available” basis.
We do not guarantee uninterrupted access, error-free functionality, or continuous availability.
We may:
We are not liable for interruptions caused by third-party infrastructure providers.
To the maximum extent permitted by law:
Nerzo shall not be liable for:
Our total aggregate liability arising under or in connection with the Services shall not exceed the total subscription fees paid by you in the twelve (12) months preceding the claim.
If you use the Services free of charge, we shall have no liability for any loss or damage.
Nothing in these Terms excludes liability that cannot legally be excluded.
You agree to indemnify, defend, and hold harmless Nerzo from any claims, losses, damages, liabilities, costs, and expenses (including legal fees) arising from:
This indemnity survives termination.
You may cancel your subscription at any time via your account settings.
Termination takes effect at the end of the current billing cycle unless otherwise required by law.
We may suspend or terminate access immediately if you:
Upon termination, your access to paid features will cease.
While we implement reasonable safeguards, you are responsible for maintaining your own copies of critical business data.
We are not liable for loss of data resulting from:
We are not liable for failure or delay resulting from events beyond our reasonable control, including natural disasters, governmental actions, infrastructure failures, or third-party service disruptions.
These Terms shall be governed by and construed in accordance with the laws of England and Wales.
Any dispute arising from or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these Terms periodically. Material changes will be communicated through the platform or via email.
Continued use of the Services after changes become effective constitutes acceptance of the revised Terms.
For legal enquiries:
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